Your Dog Deserves the Best Recovery

At Pet Glam, we believe every dog deserves a comfortable, stress-free recovery.

We are Creations Pet Glam LLC, a U.S.-based company founded by pet lovers who experienced firsthand the struggle of post-surgery recovery with traditional e-collars. Watching our own dogs suffer through the discomfort of the cone of shame inspired us to find a better solution.

That's how the Pet Glam Recovery Suit was born — a soft, breathable, vet-recommended alternative that lets dogs heal comfortably while still being able to eat, sleep, walk, and play.

Our Mission To make pet recovery as comfortable and stress-free as possible — for dogs and their families.

What Makes Us Different

• Premium quality materials tested for comfort and durability
• Designed with input from veterinary professionals
• Available in 6 sizes (XS to XXL) to fit every breed
• Two fun designs: Camouflage and Fruit
• Backed by a 30-day return policy and dedicated customer support

Where We Are We are based in Austin, Texas, and ship across the United States through Amazon FBA, ensuring fast and reliable delivery.

Thank you for trusting Pet Glam with your pet's recovery. 🐾

Contact us: support@petglamrecovery.com

How do I know which size to choose? The back length is the most important measurement. Measure from the base of your dog's neck collar to the base of the tail. Then check our Size Guide. If your dog is between sizes, the back length is the deciding factor — do not size up based on weight alone.

What if the suit doesn't fit my dog? We accept returns within 30 days as long as the item is unworn, unused, and in original packaging. Contact us at support@petglamrecovery.com and we'll take care of it.

Is the recovery suit suitable for cats? Yes! The suit works for both dogs and cats. Please measure carefully before ordering.

How do I put the suit on my dog? Slide your dog's front legs through the openings, wrap the suit around the body, and secure the velcro straps. The belly flap can be rolled up and secured with the velcro for potty breaks.

Can my dog go to the bathroom while wearing the suit? Yes. The roll-up belly flap allows your dog to relieve themselves without removing the suit.

How do I wash the recovery suit? The suit is machine washable. Use a gentle cycle with cold water and let it air dry.

How long should my dog wear the suit? Follow your veterinarian's instructions. Most dogs wear the suit for 7–14 days post-surgery, or until the wound is fully healed.

Is the suit vet recommended? Yes. The Pet Glam Recovery Suit is trusted and recommended by veterinarians as a comfortable alternative to the traditional e-collar.

How fast will my order arrive? Orders are fulfilled through Amazon FBA and typically arrive within 2–5 business days across the United States.

How do I contact customer support? Email us at support@petglamrecovery.com. We respond within 24–48 business hours.

Overview This website is operated by Creations Pet Glam LLC. Throughout the site, the terms "we," "us," and "our" refer to Creations Pet Glam LLC. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service, including any additional terms, policies, and conditions referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the site or use any services.

Section 1 — Access and Account By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use the site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your access.

Section 2 — Our Products Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction.

Section 3 — Orders We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Section 4 — Prices and Billing Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service. We are not responsible for information provided by third-party payment processors. You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

Section 5 — Shipping and Delivery Orders are fulfilled via Amazon FBA (Fulfillment by Amazon), providing fast and reliable delivery across the United States. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

Section 6 — Intellectual Property All content on this site — including text, graphics, logos, images, and software — is the property of Creations Pet Glam LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Section 7 — Optional Tools We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind. Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

Section 8 — Third-Party Links Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials and do not warrant and will not have any liability or responsibility for any third-party materials or websites.

Section 9 — Relationship with Shopify Our store is built on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. For more information, visit shopify.com/legal/terms.

Section 10 — Privacy Policy Your submission of personal information through the store is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Please review our Privacy Policy to understand our practices.

Section 11 — Feedback If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence or to pay compensation for any comments.

Section 12 — Errors, Inaccuracies and Omissions Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

Section 13 — Prohibited Uses In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; or (j) for any obscene or immoral purpose.

Section 14 — Agents We reserve the right to use automated tools, agents, or software to monitor or improve the Service, including fraud detection and analytics. You agree not to use automated tools to access, scrape, or interfere with our website without our prior written consent.

Section 15 — Termination The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. We may terminate this agreement at any time without notice if, in our sole judgment, you fail to comply with any term or provision of these Terms of Service.

Section 16 — Disclaimer of Warranties We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.

Section 17 — Limitation of Liability In no case shall Creations Pet Glam LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. In jurisdictions that do not allow the exclusion or the limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

Section 18 — Indemnification You agree to indemnify, defend, and hold harmless Creations Pet Glam LLC and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 19 — Severability In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 — Waiver; Entire Agreement The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals.

Section 21 — Assignment These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you without our prior written consent. We may assign our rights under these Terms without restriction.

Section 22 — Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Section 23 — Headings The section headings in these Terms of Service are included for convenience only and shall not limit or otherwise affect these Terms.

Section 24 — Changes to Terms of Service We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 — Contact Information Questions about the Terms of Service should be sent to us at:
support@petglamrecovery.com
701 Tillery Street, Unit 12 2909, Austin, TX 78702, United States
EIN: 61-2237912

Personal Information We Collect or Process We may collect the following categories of personal information: contact details (name, email, phone, address), order and transaction data, device and browsing information (IP address, browser type, pages visited), and communications you send us. We only collect information necessary to provide our products and services.

Personal Information Sources We collect information directly from you when you place an order, contact us, or sign up for updates. We may also receive information from third-party platforms such as Shopify, Amazon, and payment processors in connection with your purchases.

How We Use Your Personal Information We use your information to: process and fulfill orders; communicate with you about your purchase; provide customer support; send promotional emails (where you have opted in); improve our website and products; comply with legal obligations; and prevent fraud or misuse.

How We Disclose Personal Information We do not sell your personal information. We may share it with: service providers who assist with order fulfillment, shipping, payment processing, and email communications; Shopify as our e-commerce platform; Amazon for orders placed through Amazon FBA; and law enforcement or regulators when required by law.

Relationship with Shopify Our online store is powered by Shopify. Shopify processes your data as a data processor on our behalf. For more information on how Shopify handles your data, please visit shopify.com/legal/privacy.

Third Party Websites and Links Our website may contain links to third-party websites (such as Amazon or social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Children's Data Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Security and Retention of Your Information We implement reasonable technical and organizational measures to protect your personal information. We retain your data only as long as necessary to fulfill the purposes described in this policy or as required by law.

Your Rights and Choices Depending on your location, you may have the right to: access, correct, or delete your personal information; opt out of marketing communications; restrict or object to certain processing; and data portability. To exercise any of these rights, contact us at support@petglamrecovery.com.

Complaints If you have concerns about how we handle your personal information, please contact us first. You also have the right to lodge a complaint with your local data protection authority if you are located in a jurisdiction with such an authority.

International Transfers Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review it periodically.

Contact For any privacy-related questions or requests:
support@petglamrecovery.com
701 Tillery Street, Unit 12 2909, Austin, TX 78702, United States

30-Day Return WindowWe accept returns within 30 days of delivery.

Condition RequirementsItem must be unworn, unused, with tags attached, and in its original packaging.

How to Request a ReturnEmail support@petglamrecovery.com within 30 days of receiving your order to start the process.

Sizing ReturnsAccepted only if the item is unworn and in original packaging. Please use our Size Guide before purchasing to find the right fit.

Non-Returnable ItemsItems showing signs of use, washing, or with removed tags cannot be returned.

Damages or Wrong ItemContact us immediately with photos if you received a defective or incorrect item and we'll make it right.

ExchangesPlace a new order for the correct size. Once your return is approved, you'll receive a full refund on the original order.

RefundsProcessed within 10 business days to your original payment method after the return is approved.

FulfillmentOrders are processed via Amazon FBA — fast and reliable delivery across the United States.

Questions?Reach us at support@petglamrecovery.com. We aim to respond within 24–48 business hours.